Frequently Asked Questions

Everything you need to know about shopping at Vault.

How long does shipping typically take?

Standard shipping takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Return shipping is free for domestic exchanges.

How do I know which size to order?

Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Vault is committed to ethical fashion. We use organic cotton, recycled polyesters, and work exclusively with fair-trade certified manufacturing partners.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.