Returns & Exchanges

At Vault, we stand behind the quality of our curated fashion collections and offer a seamless 30-day return window for all unworn items. If your purchase doesn't meet your expectations, we are committed to making the exchange or refund process as effortless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all designer tags attached and include the printed return authorization slip inside.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing